Delete your account or data

This page explains how to delete your account for the My Shop by Merch Labs app and the My Shop website, which share one login, and how to ask us to delete other personal information we hold.

Delete your My Shop account

1. Email hello@themerchlabs.com from the email address you sign in with, with the subject Delete my My Shop account.
2. Tell us which club's shop the login is for.
3. We'll confirm it's you, delete the account, and email you when it's done — within 30 days, and usually much sooner.

Your club's My Shop admin can also switch your login off at any time, which signs you out everywhere straight away.

What gets deleted

• your login: name, email address, role and password
• your phone's notification address and your notification settings
• your sign-ins on the website and in the app

What we have to keep

Some records belong to the club's shop rather than to you, or tax law requires us to keep them for six years — for example orders, payouts and the note of who approved a product or handed over an order. We keep those, but they're no longer connected to a login.

If you bought from one of our shops

You don't have an account to delete, but you can still ask us to delete your personal information. Email hello@themerchlabs.com with your name and an order number if you have one. We'll delete what we can, and explain anything we have to keep for tax reasons.

Just want to stop notifications?

Sign out of the app, or turn notifications off under Settings in the app. Signing out removes your phone's notification address straight away.

More detail is in our privacy policy.