Support
Help with an order, your club's shop, or the My Shop app.
Stuck, or something not right? Email us and a real person will get back to you — we aim to reply within one working day.
Email: hello@themerchlabs.com
About an order
Include your order number (it's in your confirmation email, and looks like BTFC-00123) and tell us what's wrong. A photo helps if something's arrived faulty or wrongly printed.
The My Shop app and website
My Shop is where clubs look after their shop: orders, collections, product approvals and payouts. It's available on the web and as the My Shop by Merch Labs app for iPhone and Android.
- Signing in: use the same email and password as the My Shop website.
- Forgotten your password: ask your club's My Shop admin to reset it, or email us from the address on your login.
- Not getting notifications: check notifications are allowed for My Shop in your phone's settings, and switched on in the app under Settings.
- Can't do something you expected to: what you can do depends on your permission — admin, collection manager or read only. Your club's admin can change it.
Your information
See our privacy policy. To delete your login or your data, see Delete your account or data.